Last Updated: March 3, 2026
When you use Loom’s productsand services, you trust us with your information. This Privacy Policy explainswhat information we collect, how we collect it, why we collect it, and how weuse, share, and protect it. Your privacy matters to us — please read this Privacy Policy carefully.
This Privacy Policy applies tothe products, services, and websites operated by Foixa Yazılım İthalat İhracat Anonim Şirketi (“Loom,” “we,” “us,” or “our”), including:
• The Loom Figma plugin and website at loom.design
• Any other Loom products, services, or applications referencing this Privacy Policy
By using these products andservices, you agree to the collection and use of your information in accordancewith this Policy.
We may collect both Personal Data and Non-Personal Data:
Information that can directlyor indirectly identify you, including:
• Identification data (name, email address, account username)
• Payment and billing information
• Account credentials (encrypted passwords or authentication tokens)
• Communications between you and us (emails, feedback, support requests)
• Usage data associated with your account (e.g., project history, AI generations, feature usage)
Information that does notidentify you personally, such as:
• Browser type, device type, operating system
• IP address and general geolocation
• Referring URLs and page interaction data
• Aggregated analytics or statistics
We may use cookies, webbeacons, and similar technologies to collect this data. You can disable cookiesin your browser settings if you prefer.
We use the collectedinformation to:
• Operate, maintain, and improve Loom products and services
• Personalize your user experience
• Process payments and manage subscriptions
• Provide AI-powered features, including design generation and recommendations
• Communicate with you (product updates, support,marketing emails)
• Conduct analytics, diagnostics, and product research
• Comply with applicable legal and regulatory requirements
We do not sell your Personal Data.
When you use Loom’s AIfeatures, we may temporarily process your input data and generated results forthe following purposes:
• Improving model performance and feature quality
• Monitoring misuse or ensuring system integrity
• Debugging and technical maintenance
However, Loom will never use, store, or review any data or outputs generated through paid credits for model training, algorithm optimization, or any purpose beyond delivering your requested service.
Data generated under paid usage is treated as confidential user content, and will not be accessed or utilized by Loom’s team or any third party, except as required by law or for resolving specific user support requests.
We take reasonable steps to anonymize or aggregate all other AI-related data wherever possible.
We may share your informationwith:
• Authorized Loom employees and representatives
• Third-party service providers (e.g., hosting, payment processing, analytics, customer support)
• Business partners assisting in marketing or distribution, subject to confidentiality agreements
• Government or regulatory authorities when required by law
All subprocessors handling Personal Data are contractually obligated to maintain data security and confidentiality.
Your Personal Data may betransferred to and processed in countries outside your jurisdiction (e.g.,Turkey, the United States, or the EU) that may have different data protectionlaws.
By using Loom, you consent tosuch transfers. Where required, we use appropriate safeguards such as Standard Contractual Clauses.
We retain Personal Data only for as long as necessary to:
• Fulfill the purposes for which it was collected, or
• Comply with legal, accounting, or reporting obligations.
When data is no longer needed, it will be securely deleted or anonymized.
You have the following rightsregarding your Personal Data:
• Access: Request a copy of your data held by us.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your data where legally permissible.
• Restriction/Objection: Request limitation on how your data is used.
• Data Portability: Request transfer of your data to another controller.
To exercise any of these rights, please contact us at support@loom.design. We will respond within a reasonable time, typically within 30 days.
You may withdraw your consent to our processing of your Personal Data at any time by contacting support@loom.design. Note that this may limit our ability to provide certain services to you.
We implement appropriate administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Loom is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we learn that we have collected such data, we will delete it promptly.
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. The revised version will be posted on loom.design, and the “Last Updated” date will be revised accordingly.
Continued use of Loom after changes means you accept the updated Policy.
This Privacy Policy is governed by and construed in accordance with the laws of the Republic of Turkey.
If you have any questions,concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: support@loom.design.